Last Updated: March 2026
Sineco Energy Pte Ltd (“Sineco Energy”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore and its regulations.
This Privacy Policy explains how we collect, use, disclose, process, and protect the personal data you provide to us when you visit our website, contact us, request a quotation, engage our services, or interact with us in any other way.
1. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, mailing address, and company name.
- Inquiry & Project Details: Information related to your solar project (e.g., property address, roof type, energy consumption data, site photos, or requirements).
- Technical & Usage Data: IP address, browser type, device information, cookies, and website usage data when you visit our site.
- Other Information: Any additional data you voluntarily provide to us (e.g., during consultations, site assessments, or feedback).
2. How We Collect Your Personal Data
We collect your personal data when you:
- Fill out forms on our website (contact form, quotation request, service request)
- Communicate with us via email, phone, WhatsApp, or in person
- Engage us for solar PV system design, installation, energy audit, or maintenance services
- Subscribe to our newsletter or marketing communications (if any)
- Participate in surveys or provide feedback
3. Purposes for Which We Use Your Personal Data
We may use and disclose your personal data for the following purposes:
- To respond to your inquiries and provide quotations
- To assess feasibility and design suitable solar energy solutions
- To perform site assessments, installations, testing, and commissioning
- To provide after-sales maintenance, monitoring, and support services
- To process payments and manage our business relationship with you
- To improve our services and website user experience
- To send you service-related updates or marketing communications (with your consent where required)
- To comply with legal obligations, regulatory requirements, or requests from authorities in Singapore
4. Disclosure of Personal Data
We may disclose your personal data to:
- Our employees, contractors, and authorised service providers (e.g., technical installers, subcontractors, or cloud service providers) who assist us in delivering our services
- Professional advisers (lawyers, accountants, consultants)
- Relevant government or regulatory authorities when required by law (including the Energy Market Authority or Building and Construction Authority)
We do not sell your personal data to third parties.
5. Protection of Personal Data
We implement reasonable security arrangements to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.
6. Retention of Personal Data
We will retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
7. Your Rights
You have the right to:
- Access your personal data held by us
- Request correction of inaccurate or incomplete data
- Withdraw your consent for the collection, use, or disclosure of your personal data (subject to legal and contractual restrictions)
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable time.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:
Sineco Energy Pte Ltd Email: account@sineco.com.sg Phone: +65 6241 2486 Address: 21 Neo Tiew Lane 1, #01-03, Singapore 718788
By using our website or services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.